CONFERENCE AGENDA

TUE. 15 | GENERAL EVENTS

5:00pm – 7:00pm

Registration

Osaka

WED. 16 | GENERAL EVENTS

8:00am – 5:00pm

Registration

Legacy Foyer – 2nd Floor

9:00am – 6:00pm

Support Lab: General Use Questions on
Service Autopilot/FieldEdge

Seoul

1:00pm – 6:00pm

Vendor/Partner Displays

Legacy Foyer

6:30pm – 8:30pm

Welcome Reception

Legacy A-B/Foyer

THU. 17 | GENERAL EVENTS

7:00am – 8:15am

Breakfast

Legacy A-B

7:30am – 6:30pm

Support Lab: General Use Questions on Service Autopilot/FieldEdge

Seoul

9:00am – 6:00pm

Conference Testimonials and Interviews

Singapore Room

8:30am – 6:00pm

Vendor/Partner Displays

Legacy Foyer - 2nd Floor

12:00pm – 1:00pm

Lunch

Legacy A-B

12:00pm – 1:00pm

Academy Elite Lunch - Private Lunch

Private Dining Room

FRI. 18 | GENERAL EVENTS

7:00am – 8:15am

Breakfast

Legacy A-B

7:30am – 5:15pm

Support Lab: General Use Questions on Service Autopilot/FieldEdge

Seoul

9:00am – 5:30pm

Conference Testimonials and Interviews

Singapore Room

8:30am – 5:30pm

Vendor/Partner Displays

Legacy Foyer

12:00pm – 1:00pm

Lunch

Legacy A-B

7:00pm – Midnight

After Party – Limited Availability – Advance Purchase Required

Meet Buses at Hotel Main Doors – 1st Floor. Must be at buses by 6pm.

DAY 1 CONFERENCE SESSIONS

TRACK 1

LEGACY C-E

1:00pm – 1:30pm

Conference Kickoff!

Jonathan Pototschnik

TRACK 1

LEGACY C-E

1:30pm – 2:30pm

Keynote: “SEVEN” – SEAL Team Maxims

Chad Williams

TRACK 1

LEGACY C-E

2:30pm – 3:30pm

Automating Daily Operations

Mike Callahan

3:30pm – 3:45pm

Break

2nd Floor Foyer

TRACK 1

LEGACY C-E

3:45pm – 4:45pm

Guest Speaker

TBD

TRACK 1

LEGACY C-E

4:45pm – 5:45pm

The Future of Field Service Software: 2023 Service Autopilot and FieldEdge Features

SA/FE Product Team

DAY 2 CONFERENCE SESSIONS

TRACK 1

LEGACY C-E

8:30am – 8:45am

Opening Remarks

Emcee

TRACK 1

LEGACY C-E

8:45am – 9:45am

Keynote: Lead! Just Don’t Manage the Process

Steve McClatchy

9:45am – 10:00am

Break

2nd Floor Foyer

TRACK 1

LEGACY C-E

10:00am – 12:00pm

Building Your Best Team Now and in the Future

Jason Cupp

12:00pm – 1:00pm

Lunch

Legacy A-B

TRACK 1

LEGACY C-E

1:00pm – 2:00pm

Keynote: Boosting Your Time Management

Steve McClatchy

TRACK 1

LEGACY C-E

2:00pm – 2:45pm

The Top 3 “Biggest Badasses” of 2022 Presented by the Academy

DeWayne Gibson, Chris Volpe

2:45pm – 3:00pm

Break

2nd Floor Foyer

SA: Legacy C-E | FE: Windrose 1-2

3:00pm – 4:00pm

Software Strategies:
Room 1: Service Autopilot
Room 2: FieldEdge

SA Trainers,
FE Trainers

SA: Legacy C-E | FE: Windrose 1-2

4:00pm – 5:00pm

Industry Trends:
Room 1: Service Autopilot
Room 2: FieldEdge: Financing & Payments

TBD
Jessie Barrack

5:00pm – 5:15pm

Break

TRACK 1

LEGACY C-E

5:15pm – 5:30pm

Closing Remarks

Emcee

TRACK 1

LEGACY C-E

5:30pm – 6:15pm

Introduction to SA Academy: For Those Interested in Joining

DeWayne Gibson, Chris Volpe

DAY 3 CONFERENCE SESSIONS

TRACK 1

LEGACY C-E

8:30am – 8:45am

Opening Remarks

Emcee

TRACK 1

LEGACY C-E

8:45am – 9:45am

Guest Speaker

TBD

TRACK 1

LEGACY C-E

9:45am – 12:00pm

Marketing Workshop: Build, Refine, and Execute Your Plan

Tony Ricketts

12:00pm – 1:00pm

Lunch

Legacy A-B

SA: Legacy C-E | FE: Windrose 1-2

1:00pm – 2:00pm

Member Roundtable:
Service Autopilot
FieldEdge

TBD

SA: Legacy C-E | FE: Windrose 1-2

2:00pm – 2:30pm

Industry Trends:
Service Autopilot
FieldEdge

TBD
DeWayne Gibson

SA: Legacy C-E | FE: Windrose 1-2

2:30pm – 3:00pm

Software Strategies:
Service Autopilot
FieldEdge

SA Trainers
FE Trainers

3:00pm – 3:15pm

Break

2nd Floor Foyer

TRACK 1

LEGACY C-E

3:15pm – 4:00pm

Guest Speaker

TBD

4:00pm – 4:15pm

Break

2nd Floor Foyer

TRACK 1

Legacy C-E

4:15pm – 4:45pm

Awarding of “Biggest Badass” Presented by the Academy

DeWayne Gibson, Chris Volpe

TRACK 1

LEGACY C-E

4:45pm – 5:00pm

Closing Remarks

Emcee

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Breakfast & Lunch Provided on Days 2 & 3
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The Evening "Welcome Reception" with Free Drinks and hors d'oeuvres
Special Hotel Room Rates
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